变频技术工程师岗位职责

变频器售后技术工程师罗克韦尔自动化罗克韦尔自动化(中国)有限公司,RockwellAutomation,罗克韦尔自动化,罗克韦尔部门:售后支持部

职位:变频器售后技术工程师

解决现场变频器技术问题,有丰富的变频器调试,debug经验。

SupportTasks

Seniorengineersarerequiredto:

1.Achievethehighestleveloftrainingonaspecificproductrange,eg.Motion,Redundancy,AdvancedSoftware,etc.

2.AcceptBreakdownSituationTicketsfromLevel1or2engineerswhentheyareunabletoresolvecallsonfirstcontact.

3.AcceptTicketsfromthequeueevenwhennottrainedontheproduct

4.Performin-depthresearchondifficulttechnicalproblemswhichcannotberesolvedthroughthetypicalresourcesusedbyLevel1and2engineers(documentationandKnowledgeBase,etc).Suchin-depthresearchmayinvolvecallstoproductspecialistsanywhereintheworld,duplicatingfaultsinthetechsupportlab,ordirectingon-siteengineers.

5.BeinvolvedwithCustomerFirstescalationswhichinvolvesthreemaintasks:

•Beingtheprimarytechnicaltrouble-shooterfortheproblem,oratleastidentifyingthebesttechnicalpeopletoworkonthecases

•MaintainingtheTicketdocumentation

•Managingtheresolutionbyinvolvingthekeypeopletodevelopactionplanstoresolve–whoisgoingtodowhatbywhen

6.Actasprimarycontactandprovidingadegreeoftechnicalaccountcoordinationforhighvaluecustomersintheregion.(eg.GlobalAccounts).

7.Providecoaching,eitherindividually,oringroups(suchasLunch&Learns),toLevel1and2TechnicalSupportEngineers.Assistinup-skillingotherTechnicalSupportEngineersintechnicalorproceduralprocesses.

8.LiaisewithotherdepartmentswithinRAtodealwithproductsupportorqualityissues

9.ChampionandpromoteKCSParticipation.

10.HaveknowledgeofApplicationSupportandCustomRemoteSupportdeliverables,andcapableofactingasaPrimarySupportLead(PSL).

11.CoordinateIBLStudentactivitiestobebothproductiveandlearningexperiences.

12.Actasstand-inSupervisorforthegroupwhentheSupervisorisabsent.

Qualifications

Minimum:DiplomaorCertificateinElectricalorElectronicengineeringorITorappropriateworkexperience

Preferred:Degreeleveleducation,inMechatronicsandIT/ComputerScience

Languages

Minimum:Fluent(Verbal&Written)Chinese.

Preferred:FluentinEnglish.

Experience

Minimum:OneyearexperienceasaLevel2TechnicalSupportEngineerorfieldengineerequivalent.