服务经理助理岗位职责

助理服务经理AssistantServicesManager上海惠灵顿外籍人员子女学校上海惠灵顿外籍人员子女学校职责描述:

1.Supervisesbusservicesandgeneraladministration.

2.Plan,organiseandmanagetheoutsourcedbusteamtoensurethattheworkisaccomplishedinamannerconsistentwiththeCollege’srequirements.

3.Serveascontactpersonsforalltransportationrelatedmatters.

4.Collaboratewithotherstaffmembersinordertoformulateandimplementpolicies,procedures,goalsandobjectives

5.Monitoroperationsofthetransportationtoensurethatstaffmemberscomplywithadministrativepoliciesandprocedures,safetyrulesandgovernmentregulations.

6.Promotesafeworkactivitiesbyconductingsafetyaudits,attendingsafetymeetingsandmeetingwithteam

7.Supportwithinvestigationtodeterminecausesoftransportationaccidentsandensuresafetyproceduresareimproved.

8.Analyseexpendituresandotherfinancialinformationinordertodevelopplans,policiesandbudgetsforimprovingtransportationservices.

9.Conducttrainingsessionsonsubjectssuchassafety,busregistrationsystemandCollege’sexpectations

10.LiaisewiththeSeniorFacilityandOperationsManager,BursarandHeadmasterandthewiderteaminaneffectiveandefficientmanner,keepingthemabreastofon-goingissues,workprioritiesandprogress

11.Organisationoftransportationservices

•Coordinatedailyprocessesandprocedurestomeetaddressrequestsfromstaff,pupilsandtheirparents

•Developandmonitormechanismsforprioritisingandmanagingtransportationservicesrequestspro-activelyandinatimely,well-communicatedmanner

•CoordinatetheHelpDeskstaffincludingmanagementofworkpriorities,standardsandroster

12.Servicelevelagreement

•Fosteracultureofproactivity,responsivenessandserviceorientation

•Provideinformation,adviceandassistancetokeystakeholders

•Maintainhighlevelcommunicationacrossallnon-academicfunctionswithinthesettingensuringthecommunityiskeptabreastofdevelopmentsinthevariousdepartmentsandtheirimpactonstaff,pupilsandparents.Managetheresponsivenessoftheteam,prioritisingandprocessingofwalk-in,phoneandticketrequestsinatimelyandefficientmanner

•DocumentandmaintainvisibilityofvendorsmeetingtheirSLAagreements

•Providemonthlyreportsasrequirede.g.:incidents,feedback,analysisetc.

13.OtherdutiesasassignedbytheSeniorFacilityandOperationsManagerorBursar

14.ActivelyparticipateinanyrelatedtrainingheldbytheCollege

任职要求:

1.Education:Bachelor’sdegree,Projectmanagementorrelatedsubject

2.Language:FluentwrittenandspokenEnglish

3.WorkingExperience:3-6yearsprojectmanagementandcustomerserviceexperience,ideallyinacontextthatincludesinternationalstaff

4.ManagementExperience:Experienceofmanagementofteamsisrequired

5.Experienceofworkinginaneducationalsettingpreferred

6.Aminimumoffiveyears’postqualificationexperience

7.FluencyinEnglishandChinese

8.Strongabilityinprojectmanagement

9.Commitmenttodemocraticgovernanceandcollaborative,data-baseddecision-making

10.Rigorousapproachtoproblem-solving

11.Abilitytodeliverexcellentserviceatalltimes

12.Theabilitytoprioritiseworkloadandmeetdeadlines

13.Excellentcommunicationskillswithadiverserangeofpeopleandinterpersonalskills

14.TechnologyuserskillssufficienttopreparereportsinExcelandWord,andaptitudetooperateappropriatedatabases

15.Abilitytomulti-taskandprioritise

16.Abilitytoworktotighttimelines

17.Abletoworklonghoursandoccasionalweekends

18.DemonstratingpracticethatrepresentsthefivecorevaluesofWellingtonatalltimes(courage,integrity,kindness,respectandresponsibility)

19.Excellentcommunicationandinterpersonalskills,provenabilitytocommunicateeffectivelywithdifferenttypesofpeopleandincross-cultureenvironment

20.Strongpassionfortheeducationindustry

21.Strongtrackrecordofsolvingcomplexproblems,strategicthinkinganddeliveringsignificantimpact.

22.Provenabilitytoworkwithmetrics,numbersandtrends,anddeveloprecommendationsforactionbasedontheanalysis.

23.PersonalIntegrity,accountabilityandcredibility

24.Strongmindsetforcontinuousimprovementtomeetorexceedexpectations.