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投诉客服专员岗位职责
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客户服务/投诉处理/客服专员驿舒达酒店预订服务(上海)有限公司驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.
AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.
Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?
Thechallengeyouareupfor.
-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards
-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts
-Processthecustomercomplaintswithoptimalsolution
-Maintainandmanagethecustomerdatainthesystem
-Participateinprocessoptimizationproject
Thecommitmentyoubring
-Bachelor’sdegreeorabove
-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry
-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware
-Astructured,independentandserviceorientedworkingstyle
-FluencyinEnglish,spokenandwritten
Therewardyouget
-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy
-Plentyofroomforpersonalgrowthandprofessionaldevelopment
-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry
-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection
-Amodernworkingenvironment
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