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现场技术支持工程师岗位职责
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现场技术支持工程师
Responsibilities:
CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–
EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service
Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary
ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers
Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts
Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing
Feedsystem/producttestsintoADCApplicationLabs
Requirements:
Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;
Bachelororabove;
Openmindforlearning/customermindset
Goodatcommunication
Frequentbusinesstravel(Average2-3days/week)
Fluentspoken/writtenEnglishpreferred
Oilfreesystemexperienceispreferred
Responsibilities:
CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–
EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service
Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary
ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers
Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts
Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing
Feedsystem/producttestsintoADCApplicationLabs
Requirements:
Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;
Bachelororabove;
Openmindforlearning/customermindset
Goodatcommunication
Frequentbusinesstravel(Average2-3days/week)
Fluentspoken/writtenEnglishpreferred
Oilfreesystemexperienceispreferred
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