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客户服务代表岗位职责
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客户服务代表深圳汉莎技术有限公司深圳汉莎技术有限公司,汉莎技术,汉莎JobTitle:CustomerServiceRepresentative
Department:AircraftComponentsServices-CloseLoopFulfillment-CustomerService
Reportto:HeadofCustomerManagement(SZX)
【Responsibilities】
SupportsalesduringRFPprocessfromsidesofoverallcostcollectionandanalysis,shippingsolution,sparesupply,etc.throughefficientcoordinationwithengineering,production,logisticdepartments.
ManagetheMRObusinessfromBegintoEndundercompletepersonalfollowandstrictcontrolthroughsolutionoriented,on-timeworkingbehaviorwithminimumerror.Capbabletoworkindependently,responsiblyandover-timeasnecessary
Paycloseattentiontothesmoothon-goingofexistingcontracttoensurepredictedworkloadtobereceived.Review&closelymonitorthesalesbudgetoftheresponsibleaccountsmonthlyorquarterlytorecognizethegap.Activelycommunicatewithsales&customerstounderstandthebackground&solutiontofillthegap
Efficientcoordinationwithsales&engineering,productiontomakeeverychallengedcontract,singlebusinesscaseprofitableandtargetfor>10%EBTmargininoverallofmanagedaccounts
Implementup-sellingspontaneouslywheneverthereisanopportunity,andmostimportantlytargettoWIN.Visitcustomerstogetherwithsalesforcommercialdiscussionorrelationshipenhancement.
【Qualifications】
Prefermorethan1yearsexperienceinMROindustrycommercially.Collegeinaviationindustrypreferable.
ExcellentinExcel,PPT,Outlookperfect
FluentinEnglishandChinese;German/otherlanguagesdesirable
Willingnesstotravel
ThoroughknowledgeofCAAC/EASA/FAAaviationmaintenancelegislation
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