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执行代表岗位职责
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IBO(服务方案执行代表)Toactaccordingtorelevantprocessesbasedonthestandardsofourworldwideorganization.Contributetothepermanentimprovementoftheseprocesses.Andbeabletodesignandsetupnewprocessesbasedonchangerequirementsfromthemarket.
Actasrolemodelandactivelyprovidesupporttoandmotivateteammembers,andtakeadditionalresponsibilityforspecificproject-basedtasks.
Actasacoach/mentortoprovidetrainingtoother/newteammember,aswellaspreparethetrainingfiles.
OrganizeandleadinternalprojecthandovermeetingsaftercontractsigningtoensureaclearbriefingprovidedbyrespectiveServicesteamsforasuccessfulimplementationoftheprojects.
Prepareandmonitortheprojectschedule,forecastandplanningofprojectresourcesaccordingtothebudget.
Organizeandleadkickoffmeetings,regularprojectreviewmeetingsandclosingmeetingsforServicesprojectsexternallyand/orinternally
Conductprojectsitevisittoreviewtheprojectschedule,qualityofworkandensurethetimingandKPIcompliancetothecontract.
Monitorandcollectfeedbackfromthecustomersduringtheprojectimplementation,discussinternallyandimplementfurtherimprovementontheimplementationinordertoachievethehighestcustomersatisfactionlevel.
InitiateorderprocessingactivitiesforServicescontractsincludingsparepartsandserviceorders,monitordeliveries,planserviceassignmentsandissuetherelevantdocumentsexternallyandinternallyinanaccuratemanner.
OrganizetechnicalclarificationsforServicesprojects.
Initiateinvoicesissuingtimely,paymentcollection,andcoordinatewithFinanceDept.forVATPlanning.
HandleTechnicalOpenTopicsandCustomerComplaintsunderServicesprojects,defineappropriatesolutions,actionplansandmonitorresolvingprogress.Manageescalationstoensuretheissuesaresolvedaccuratelyandtimely.
Reviewprojects,collectfeedbackfromcustomersactivelyandmonitorthecustomersatisfaction.
Reviewandmakeprojectreportsforprojectimplementationstatus,keepthedocumentationupdated.
Providecompetitorinformationandmakesuggestionsforappropriatecountermeasures.
UseourERPsystem(SAPR/3)intensivelyforthedailybusiness,duetothehighlevelofstandardizationandautomation.
Performotherrelateddutiesassignedbasedonbusinessneeds.Toactaccordingtorelevantprocessesbasedonthestandardsofourworldwideorganization.Contributetothepermanentimprovementoftheseprocesses.Andbeabletodesignandsetupnewprocessesbasedonchangerequirementsfromthemarket.
Actasrolemodelandactivelyprovidesupporttoandmotivateteammembers,andtakeadditionalresponsibilityforspecificproject-basedtasks.
Actasacoach/mentortoprovidetrainingtoother/newteammember,aswellaspreparethetrainingfiles.
OrganizeandleadinternalprojecthandovermeetingsaftercontractsigningtoensureaclearbriefingprovidedbyrespectiveServicesteamsforasuccessfulimplementationoftheprojects.
Prepareandmonitortheprojectschedule,forecastandplanningofprojectresourcesaccordingtothebudget.
Organizeandleadkickoffmeetings,regularprojectreviewmeetingsandclosingmeetingsforServicesprojectsexternallyand/orinternally
Conductprojectsitevisittoreviewtheprojectschedule,qualityofworkandensurethetimingandKPIcompliancetothecontract.
Monitorandcollectfeedbackfromthecustomersduringtheprojectimplementation,discussinternallyandimplementfurtherimprovementontheimplementationinordertoachievethehighestcustomersatisfactionlevel.
InitiateorderprocessingactivitiesforServicescontractsincludingsparepartsandserviceorders,monitordeliveries,planserviceassignmentsandissuetherelevantdocumentsexternallyandinternallyinanaccuratemanner.
OrganizetechnicalclarificationsforServicesprojects.
Initiateinvoicesissuingtimely,paymentcollection,andcoordinatewithFinanceDept.forVATPlanning.
HandleTechnicalOpenTopicsandCustomerComplaintsunderServicesprojects,defineappropriatesolutions,actionplansandmonitorresolvingprogress.Manageescalationstoensuretheissuesaresolvedaccuratelyandtimely.
Reviewprojects,collectfeedbackfromcustomersactivelyandmonitorthecustomersatisfaction.
Reviewandmakeprojectreportsforprojectimplementationstatus,keepthedocumentationupdated.
Providecompetitorinformationandmakesuggestionsforappropriatecountermeasures.
UseourERPsystem(SAPR/3)intensivelyforthedailybusiness,duetothehighlevelofstandardizationandautomation.
Performotherrelateddutiesassignedbasedonbusinessneeds.
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