进口操作主管岗位职责

海运进口操作主管M+R华隆瑞锋国际货运(上海)有限公司,M+R,spedag,华隆,华隆瑞锋,华隆瑞锋SUMMARY:

Organize,coordinateandmonitorthedailyseafreightimportoperationofteam.

Leadtheteamtofullfillseafreightimportrelatedactivitiesandmeettherequirementsoftheclients.

PRIMARYRESPONSIBILITIES:

1.TakeleadforSOPreviewoftheteamaccount,makesureteammembersfullyunderstandingandcompliancewithSOPindailyjob.

2.TakeleadfornewaccountonboardandarrivalinclbutnotlimitedtoSOPreviewandimplementing.

3.Provideandcontributeideasonprocessdesignandmakeappropriaterecommendationontransportationsolutions.

4.Supervisetheteamtoprovidehighqualityservicetocustomersandminimizeservicefailureandcustomercomplain.

5.Maintaingoodrelationshipwithserviceproviderincludingwarehouse/customsbroker/bookingagent/oceancarriers/truckingandensuretheservicedeliveriesinaccordancewithourcustomers’requirements.

6.Conducttheon-jobtrainingfornewstaffandmonitortheperformancereviewforteammembers.

7.Ensureteammemberupdatefinancesystemcorrectlyandaccurately.

8.Workasteamrolemodelforoperation&customerservicequality/attendanceperformance

9.Supportforvarioustasksassignedbyoperationmanagerandassisttomanagetheoperationteaminterpersonally.

ADDITIONALRESPONSIBILITIES:

1.AnyotherresponsibilitiesasandwhenrequiredbySuperiorManagersthatarereasonablywithinthecapabilitiesofthepersonandareaimedatachievingthecompany’sobjectivesandgoals.

2.Backupforotherteammemberswhennecessary.

KNOWLEDGEANDSKILLREQUIREMENTS:

1.Collegedegreeorabovewithabove5yearsofexperienceinforwardingindustry,thebackgroundforglobalforwarderispreferable.

2.Atleast2yearofteammanagementexperienceispreferred.

3.Familiarwiththeprocedureofseafreightimportoperationandforwardingrelatedknowledge.

4.FluentinbothoralandwrittenEnglishandChinese,CET-4orabove.

5.Highsenseofresponsibility,goodteamspiritandbeabletoworkunderpressure.

6.Goodsenseofcustomerserviceandgoodproblem-shootingcapability.

7.Goodinterpersonalandcommunicationskills.

8.GoodMicrosoftofficeoperationskills.