客服受理专员岗位职责

签证受理客服专员(英文/德文/法文)北京远程睿智商务咨询有限公司北京远程睿智商务咨询有限公司,TLScontact,远程睿智JobDescription:

1.Receivescustomersandcollectsthedocumentsrequiredforapplication

2.Carefullycheckthedocumentscollectedandaskcustomerstoprovidesupplementalmaterialsthatarerequiredifneeded

3.Collectsthedocumentsinrightorderandinputnecessaryinformationintointernalsystemaccurately

4.Interviewstheapplicants;asksnecessaryquestionsandmakesnotes

5.Filesandmaintainsthedocumentscollected

6.Answercustomersinquires

7.Supportotherpositionswhenneeded

8.Keepcustomersinformationconfidential

9.Othertasksasrequired

Qualificationsfortheposition:

1.Collegedegreeorabove

2.GoodcommandinEnglish,FrenchorGermanisaplus

3.Excellentcommunicationskills;abilitytocommunicateclearly&effectivelyisamust

4.Self-motivated,patient&professional

5.Strongsenseofcustomer-focus,knowledgeofcustomerservicetechniques&principlepreferred

6.Responsibilityandteamworkspirit;Detail-oriented&reliable.

7.Beabletoworkindependently&multitask.capabletoworkunderpressure

8.Othertasksasrequired