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运营中心客服岗位职责
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客服中心运营专员驿舒达酒店预订服务(上海)有限公司驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达职责描述:
CreateIntradayperformancemanagementofin-houseandservicepartner,andprovidenecessarysupporttomaintainthehighstandardlevelofservice
Constantlyreviewandanalyzethetarget/performancecomparison(volumeandFTErequirement)
Maintenanceoftheshiftplanningandforecastingtool,andmanagethevacationandcapacityplanningforthe2ndlevelagent
Workwithourinternalandexternalpartners,ensuringoursupportcentersoperateinthemostefficientmanner
Proactivelyoverseebusinessperformanceandcreatebusinessanalysisandvariousadhocreports
任职要求:
Bachelor’sdegreeorabove
3+yearsofworkingexperienceincustomerservicemanagement
Havingknowledgeofintradaymanagement
Strongbusinessanalysisandfunctionalexperiencewithquantitative,analyticalandorganizationalskills
Customerandserviceorientedfocus
VerygoodcommandinbothwrittenandspokenEnglishandChinese
Nicetohavetheexperienceofworkforcemanagement
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