客服客服助理岗位职责

客服助理(CustomerServiceAssociate)瑞士优北罗股份有限公司北京代表处瑞士优北罗股份有限公司北京代表处,优北罗职责描述:

1.GeneralGoals

Ensurethatthehighestlevelofsupportisprovidedtointernalandexternalcustomersas

requested

2.PrimaryTasks

-InterfacebetweenHQCSanddistributors’CSordirectaccountcustomers

-POprocessing

-Demoloanprogramsupport–EvaluationKitandsamples

-RMAprocesssupportwithFAE

-ManagementofCRMprogram(bothinternalandexternal)

-DealerSupport:Catalogue/Literatures/SalesTools/Localization(ifrequired)

-SupportforTradeShow/Advertising/Newsrelease/Promotionitems

-Weblocalization(ifrequired)andhandlingwebenquires.

3SecondaryTasks

-Customs/Logistics/TransportationSupport

-BusinessTriparrangement

-U-bloxvisitorssupport(Hotel/Transportation/Workingenvironment)

-OfficesupplyandOAequipmentmanagement

-DocumentControl(In/Outfaxandimport/exportdocuments)

-Generalofficemanagement/Housekeeping/Security

任职要求:

-GoodwithMSoffice(Words,Excel,PivotTable&PPT)

-ExperiencewithSalesforceCRMplatformwillbeanadvantage

-Experienceinorganizingmarketingeventssuchasexhibitions/conference

-Goodcustomerserviceattitude

-Mustbeabletoread,writeandspeakEnglishfluently.