客户关系管理岗位职责

客户关系管理集博投资上海集博投资管理咨询有限公司,GBI,集博投资,集博职责描述:

JobPurpose

JobDescription:

1.TomaintainclosecontactwithgrowingusernetworkofGBIsubscriptiondatabaseservice.Encouragefrequentuseofsystem,respondtoquestionsandsuggestionsandpromoteclientsatisfaction

2.Provideproducttrainingsforallaccounts

Keyresponsibilitiesandaccountabilities:

1.Supportkeyaccountmanagerstoensurecurrentclientrenewal

2.Buildsolidrelationshipwithclientkeycontactpersonfordailyoperations

3.Timelyanswerclientquestions,supportclientservicetickets,organizetrainingfornewuserswhenneeded

4.Proactivelyunderstanduserneeds

5.GiveClientfeedbackstoProductteaminastructureway,coordinatewithanalystandITteameffortstocontinuallyimprovingproductbasedonclientuse/response

6.GiveeffectivetrainingtoclientwithsolidknowledgeofGBIproducts

7.Capableofidentifyclientdemandandintroducesalesopportunitiestokeyaccountmanagerorsalesspecialist

8.WorkcloselywithGBIcompanyleaderstodevelopclientloyaltyprogramsanduserincentives

9.Developclientmonthlyandquarterlyreportswithstronganalyticalskills

10.Monitorkeyclientusagefrombackendandmanageabnormalhighusageandlowusageusers