CRM项目专员岗位职责

CRM运营专员/主管-项目管理bestseller绫致时装(天津)有限公司,bestseller,ONLY,天津绫致时装,绫致时装,绫致时装有限公司,绫致RolesandResponsibilities

BrandCRMroutineoperation,including

1.Dailyretail/customerserviceproblemsolving

2.Regulardatacapture,analysisandreportmaking

3.Temporarydatarequirements

4.SMSorEDMsettingandsending;

5.EDMmonthlyreportmaking

CRMprogramoperation:

1.AssistinCRMprogramsettingandmanagement(suchasVIPday,Wechatpayactivities)

2.Programexecutionandbothinternalandexternalcommunication(CRM/Retail/Tech/Vendors)

3.Resulttrackingandanalysis,generateandgathersuggestionsforoptimization

BrandCampaignoperation(promotionoron-sale):

1.EDM&SMSstrategysettingandcontentsending

2.Couponandpromotionrulessetting

3.Pre-campaignhistoricaldatacollectionandanalysis

4.Duringcampaignproblemsolving

5.Datacollectionandanalysis,reportsending

Finalobjectiveistoincrease:

5.VIPcustomerbase

6.Conversionrate

7.Basketsize

8.ShoppingFrequency

Requirements

Bachelordegreeorabove,preferredbusinessanalysisrelatedmajor

1-3yearsworkingexperienceonCRMmarketing

Previousexperienceinproject/campaignexecutionandmanagement