出口客户服务岗位职责

跨境出口客户体验驱动中心-阿拉伯服务经理CustomerServiceManager-杭州阿里巴巴阿里巴巴(中国)有限公司,阿里,阿里巴巴,阿里巴巴工作职责:

1.ResponsibleforAliExpressArab’scustomerservice;

2.ResponsibleforthecustomerexperienceofArabiancustomersincl.bothsellerandbuyer;

3.Establishastrongcustomerserviceteamincl.strongpartnershipwith3rdpartyBPOteams;

4.Executecustomerservicestrategiesinaccordancetotheoverallbusinessstrategies,collaboratingwithrelatedbusinessfunctions

任职要求:

1.8+yearsworkingexperienceinArab,directorlevelpreferred;

2.Onlineplatformexperience,ie.Cross-bordere-commerceplatform;

3.Customerexperiencedriven;

4.Criticalthinkinganddataanalysiscapabilities;

5.Strongexecutioncapabilities