店铺经理岗位职责

店铺经理职位描述:

MainResponsibilities

TeamManagement

·Allstorestaffsreporttostoremanager,directlyorindirectly

·Provideoverallorientationtotheteamandmaintainstaffsmorale.

·Evaluateanddevelopstaffs’competenciesintheirspecificdomainbytraining,coachingandperformancereview.

·Managetheshiftstocopewiththepeakandlowhoursofthedayandtooptimizetheutilizationofourresources

·Initiateandsupervisein-storecommunicationtoolstoensurethatthewholeteamworksinaharmoniousandefficientway.

SalesandCustomerService

·Leadtheteambyexampleandachieveoursalesandservicetargetsdirectlyandthroughtheteam.Ensurethateachandeverycustomer(existingandpotential)isservedinthebestpossiblemannerandtoconcludeeverytransactionefficientlyandeffectively.

·Evaluateanddevelopsalesstaffs’competenciesintermsofcustomerrelation,productknowledge,mix-and-matchskills,andsenseofpromotionfocus.

·Maintain,develop,protectandutilizecustomerdatabasetomaximizeourbusinessachievement

·Proactivelymanageanddealwithcustomerinteractionsandcomplaints.ManageallissuesrelatedtoAfterSalesServiceandCustomerQueries.Providesolutionstoeachcustomerinkeepingwiththecompanyguidelines.

·Createaserviceanddetailorientedcultureandcontinuouslearningatmospherethroughdailybriefingandproductpresentationexercise.

·Executeandcontributetopromotionaleventsinstore.

·Participatedirectlyorcontributetoproductbuyingactivitiessoastobettersatisfycustomerneedsandsecureahealthysell-throughrate.

OperationalAccountabilitiesandKeyTasks

·StockManagement

a.Establishandmaintainanefficientmerchandisestoragesysteminbothwarehousesandsellingareasundercompany’sguidelines.

b.Ensurestocksecuritybyapplyingcorrectshipmentreceiptprocedureandregularstocktakeandrandomcheckondailyandmonthlybasis.

c.GuideandsupervisestaffstoproperlyhandleSTARTsystem,stocktransferandend-of-seasonproceduresoastominimizediscrepancybetweenbookandphysicalrecord.

d.Forecastandcontroltheusageofallkindsofstoresupplies;placeorderonaregularbasis.

·CashManagement

a.Ensurethatdailycashierjobiscarriedoverbytrainedandcompetentstaffs.

b.Superviseonadailybasisaboutdiscountamount.MakesuretheSTARTsystemrecordofcashandcreditcardrevenueisinlinewithbankrecord.

c.Managestorepettycash.

d.Guideandsupervisestaffstoexecuteproductexchangeandreturnprocedurebyabidingtocompany’spolicy.

·TailorManagement

a.Ensureandevaluatethequalityofalterationservicedeliveredtocustomers

b.Communicatewith,supportandguidetailorstoachievehighlevelofproductivity.职位描述:

MainResponsibilities

TeamManagement

·Allstorestaffsreporttostoremanager,directlyorindirectly

·Provideoverallorientationtotheteamandmaintainstaffsmorale.

·Evaluateanddevelopstaffs’competenciesintheirspecificdomainbytraining,coachingandperformancereview.

·Managetheshiftstocopewiththepeakandlowhoursofthedayandtooptimizetheutilizationofourresources

·Initiateandsupervisein-storecommunicationtoolstoensurethatthewholeteamworksinaharmoniousandefficientway.

SalesandCustomerService

·Leadtheteambyexampleandachieveoursalesandservicetargetsdirectlyandthroughtheteam.Ensurethateachandeverycustomer(existingandpotential)isservedinthebestpossiblemannerandtoconcludeeverytransactionefficientlyandeffectively.

·Evaluateanddevelopsalesstaffs’competenciesintermsofcustomerrelation,productknowledge,mix-and-matchskills,andsenseofpromotionfocus.

·Maintain,develop,protectandutilizecustomerdatabasetomaximizeourbusinessachievement

·Proactivelymanageanddealwithcustomerinteractionsandcomplaints.ManageallissuesrelatedtoAfterSalesServiceandCustomerQueries.Providesolutionstoeachcustomerinkeepingwiththecompanyguidelines.

·Createaserviceanddetailorientedcultureandcontinuouslearningatmospherethroughdailybriefingandproductpresentationexercise.

·Executeandcontributetopromotionaleventsinstore.

·Participatedirectlyorcontributetoproductbuyingactivitiessoastobettersatisfycustomerneedsandsecureahealthysell-throughrate.

OperationalAccountabilitiesandKeyTasks

·StockManagement

a.Establishandmaintainanefficientmerchandisestoragesysteminbothwarehousesandsellingareasundercompany’sguidelines.

b.Ensurestocksecuritybyapplyingcorrectshipmentreceiptprocedureandregularstocktakeandrandomcheckondailyandmonthlybasis.

c.GuideandsupervisestaffstoproperlyhandleSTARTsystem,stocktransferandend-of-seasonproceduresoastominimizediscrepancybetweenbookandphysicalrecord.

d.Forecastandcontroltheusageofallkindsofstoresupplies;placeorderonaregularbasis.

·CashManagement

a.Ensurethatdailycashierjobiscarriedoverbytrainedandcompetentstaffs.

b.Superviseonadailybasisaboutdiscountamount.MakesuretheSTARTsystemrecordofcashandcreditcardrevenueisinlinewithbankrecord.

c.Managestorepettycash.

d.Guideandsupervisestaffstoexecuteproductexchangeandreturnprocedurebyabidingtocompany’spolicy.

·TailorManagement

a.Ensureandevaluatethequalityofalterationservicedeliveredtocustomers

b.Communicatewith,supportandguidetailorstoachievehighlevelofproductivity.