订单管理客服岗位职责

客服专员/订单管理Responsibilities工作职责:

Orderprocessing/tracking&management.

通过Sap系统处理每日销售订单;

Handlecustomerorders,communicatewithrelateddepartmenttoensuredelivery.

处理客户订单需求,与公司相关部门及时沟通订单的发运情况;

Providepricing,availabilityandscheduleinformationwithestablishedguidelinestocustomers/salesteam.

提供报价、库存查询、订单交期等给到客户和销售团队;

workwithinternalteamtoprovidesupporttosalesfunction.

支持内部销售业务;

Handleinternal&externalcustomers’enquiries&complaints.

处理内外部客户需求及投诉;

Supportdepartmenttostandardize&optimizethedailyoperationswithISOprocessesorprocedures.

支持部门优化操作流程和政策的标准执行;

Provideproperreporttomanager/salesteamifneed.

按要求出具相应的报告;

Finishothertasksassignedbysupervisor.

完成其他由上级分派的任务。

PositionRequirement岗位要求:

Collegegraduateorabove.

大专及以上学历;

2yearsrelevantworkingexperience,customerserviceprocessknowledge.Experienceonoverseascustomerservice&internationaltradeknowledgewouldbeaplus.

2年相关工作经验,客户服务或贸易相关;

FluentinbothreadingandwrittenEnglishandgoodcommandofMSOfficesoftware,especiallyWord,ExcelandPowerPoint.

英语阅读和书写流畅,熟练运用办公室软件;

Goodcommunicationskill,self-motivated,agoodteamplayer,initiative,integrityandindependentproblem-solvingability.

良好的沟通能力,正直、诚信有责任心,有独立解决问题的能力;

Customeroriented.

客户服务为导向。Responsibilities工作职责:

Orderprocessing/tracking&management.

通过Sap系统处理每日销售订单;

Handlecustomerorders,communicatewithrelateddepartmenttoensuredelivery.

处理客户订单需求,与公司相关部门及时沟通订单的发运情况;

Providepricing,availabilityandscheduleinformationwithestablishedguidelinestocustomers/salesteam.

提供报价、库存查询、订单交期等给到客户和销售团队;

workwithinternalteamtoprovidesupporttosalesfunction.

支持内部销售业务;

Handleinternal&externalcustomers’enquiries&complaints.

处理内外部客户需求及投诉;

Supportdepartmenttostandardize&optimizethedailyoperationswithISOprocessesorprocedures.

支持部门优化操作流程和政策的标准执行;

Provideproperreporttomanager/salesteamifneed.

按要求出具相应的报告;

Finishothertasksassignedbysupervisor.

完成其他由上级分派的任务。

PositionRequirement岗位要求:

Collegegraduateorabove.

大专及以上学历;

2yearsrelevantworkingexperience,customerserviceprocessknowledge.Experienceonoverseascustomerservice&internationaltradeknowledgewouldbeaplus.

2年相关工作经验,客户服务或贸易相关;

FluentinbothreadingandwrittenEnglishandgoodcommandofMSOfficesoftware,especiallyWord,ExcelandPowerPoint.

英语阅读和书写流畅,熟练运用办公室软件;

Goodcommunicationskill,self-motivated,agoodteamplayer,initiative,integrityandindependentproblem-solvingability.

良好的沟通能力,正直、诚信有责任心,有独立解决问题的能力;

Customeroriented.

客户服务为导向。