服务咨询顾问岗位职责

国际服务咨询顾问Summary:

Thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingGlobalSolutionServicesattheJiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

Thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithJiahui’smedicalandadministrativeteam.

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

Communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirJiahuiandInternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;Summary:

Thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingGlobalSolutionServicesattheJiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

Thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithJiahui’smedicalandadministrativeteam.

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

Communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirJiahuiandInternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;